Returns

We want you to be happy with your order. If something is not right, you can ask to return it within 7 days of delivery, with the original invoice.

What can be returned

Products that are unused, sealed and in their original packaging. For hygiene reasons we cannot take back opened or used make-up, skincare or fragrance, unless the product is faulty or we sent the wrong item.

Faulty or wrong items

If your product arrives damaged, faulty or different from what you ordered, contact us within 7 days of delivery with your original invoice, your order number and a photo. We will replace it or refund you.

How to ask for a return

Message us on WhatsApp or call +971561678561 and tell us your order number and the reason. We will explain the next step and arrange collection or drop-off.

Refunds

After we receive and check the product, we refund the amount you paid for it. Because orders are paid in cash on delivery, we refund by bank transfer or cash, whichever you prefer. The delivery fee is refunded only if the return is our mistake.