Privacy policy

Draft – please review before launch.

This policy explains how LOZMETICS COSMETICS L.L.C S.P.C ("LOZMETICS", "we") handles your personal information when you shop with us.

What we collect

Your name, mobile number, email, delivery address and emirate, the orders you place and your loyalty points. If you choose to tell us your birth year, skin type or marketing preference, we keep that too.

Why we use it

To confirm and deliver your orders, contact you about them, issue your bills, run our loyalty programme and handle returns. We send offers and news only if you agreed to receive them.

Who sees it

Our team and the couriers who deliver your order see what they need to complete the delivery. Our website and database are run by trusted service providers who process data on our behalf. We do not sell your information.

How long we keep it

We keep order and billing records for as long as the law requires, and your account until you ask us to close it.

Your choices

You can ask to see, correct or delete your personal information, or to stop marketing messages, at any time. Contact us on WhatsApp or by phone on +971561678561.

Contact

LOZMETICS COSMETICS L.L.C S.P.C, Al Ain Industrial Area, Al Ain, Abu Dhabi, United Arab Emirates. Trade licence CN-6028538.